Has multinational furniture company Ikea been a good corporate citizen in the wake of noted product liability concerns?
Or, conversely, is it acting in a callous and lax manner that critics contend justifiably opens it up to harsh criticism and material liability?
As it so often true with high-profile matters involving consumer deaths and allegedly unsafe products, the answer to those queries depends upon who is being asked the question.
A number of children across the United States have died in recent years after being trapped beneath unstable Ikea dressers that have tipped over. A legal spokesperson for the family of a small boy who died earlier this year says that the company’s response to a growing number of tragedies has been slow and ineffective. She says Ikea needs to work harder to get “these dangerous dressers out of kids’ bedrooms.”
At least one prominent safety advocate says that the company has in fact been working resolutely and with dispatch to address the problem. Ann Marie Buerkle, who is the acting chairman of the Consumer Product Safety Commission, states that Ikea’s efforts in a relaunched recall initiative have been impressive.
The furniture maker “has worked hard to make this an effective recall,” she recently noted.
Ikea initially announced a recall in mid-2016, stipulating that consumers could return affected products for their full price or have store workers effect free repairs to safely anchor dressers to walls.
The recall was relaunched last week, with the company stating that it is part of a larger media campaign to reach the largest audience possible.
Reportedly, at least eight toddlers have died from toppled dressers.